Return & Refund
Thank you for choosing Some More Foods for your millet-based product needs. We want to ensure your complete satisfaction with every purchase you make on our website. Please read our Return and Refund Policy carefully to understand your rights and responsibilities as a valued customer.
We accept returns for eligible items within 30 days from the date of delivery. To be eligible for a return, the item must meet the following criteria:
- Unopened and Unused: The product must be in its original packaging, unopened, and unused. We cannot accept returns for products that have been opened or used.
- Condition: The returned item must be in its original condition, free from any signs of wear, damage, or alteration.
Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team at [Customer Support Email] with your order number and details of the item you wish to return.
- Return Authorization: After receiving your request, our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
- Package the Item: Carefully package the item to prevent damage during transit. Include the RMA number on the outside of the package.
- Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure your return is received.
Upon receiving and inspecting your returned item, we will process your refund within [Insert Number] business days. The refund will be issued in the same form of payment used for the original purchase. Please note that it may take some time for the refund to appear in your account, depending on your payment provider.
Some More Foods reserves the right to refuse returns on the following items:
- Perishable Goods: We cannot accept returns on perishable items for health and safety reasons.
- Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to arrange for a replacement or refund.
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at firstname.lastname@example.org. Our dedicated customer support team is here to assist you and ensure your satisfaction.